Privacy Policy

At DownForced Streetwear, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website or interact with our ecommerce services.

1. Information We Collect

We may collect personal information including your name, billing and shipping address, phone number, email address, and payment details when you place an order or interact with our services.

We may also collect non-personal information such as your IP address, browser type, device information, and website usage data to help improve our website and customer experience.

2. How We Collect Information

We collect personal information when you:

• Make a purchase or create an account

• Subscribe to email or SMS marketing

• Enter promotions, competitions, or surveys

• Contact us for customer support

We also use cookies, pixels, and similar tracking technologies to improve site functionality, analyse traffic, and personalise content. You can manage cookies through your browser settings, however disabling cookies may affect website performance.

3. How We Use Your Information

Your personal information may be used to:

• Process, fulfil, and deliver your orders

• Communicate with you about orders, shipping, or account matters

• Provide customer support

• Send promotional offers and marketing communications (you may opt out at any time)

• Detect fraud and improve site security

• Improve our products, services, and website experience

4. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third-party service providers who help operate our ecommerce business, including:

• Payment gateways

• Shipping and logistics providers

• Website hosting and ecommerce platforms

• Email and marketing service providers

These parties only receive the information necessary to perform their services.

We may also disclose personal information where required by law or to protect our legal rights.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Transactions are processed using secure systems and SSL encryption. However, no online data transmission can be guaranteed as completely secure.

6. Access, Correction, and Deletion

You have the right to request access to, correction of, or deletion of your personal information. To make a request, please contact us using the details below.

7. Marketing Communications

You may opt out of marketing emails or messages at any time by clicking the unsubscribe link in our communications or by contacting us directly. We comply with all applicable Australian spam laws.

8. Cookies and Tracking Technologies

Cookies help us remember your preferences and enhance your shopping experience. Some cookies are essential for website operation. You can control cookie usage via your browser settings; disabling cookies may impact functionality.

9. International Data Transfers

As we use global ecommerce platforms and service providers, your personal information may be stored or processed outside Australia. By using our website, you consent to these transfers, provided appropriate data-protection safeguards are in place.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

11. Third-Party Links

Our website may contain links to third-party websites. DownForced Streetwear is not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective once published on this page.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Email: shop@downforcedwear.com

14. Governing Law

This Privacy Policy is governed by the laws of Victoria, Australia, and you agree to submit to the non-exclusive jurisdiction of the courts of Victoria.